BS. Pablo Ozu
2 MODULES
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LIVE ONLINE CLASSES (with virtual guidance + Recorded class option )
Situation analysis:
who I am, what I do and where I am.
Competition and market.
Digital transformation in the office
Technology and processes: Web communication and social networks
Patients or Clients?
Loyalty and recruitment strategies
Moments of truth:
Critical points in patient care.
Why don't they choose us and go to the competition?
Office, how to improve it?
Recruitment and retention strategies from the office.
How communication should be from the point of sale
Staff
Training, Motivation, Teamwork and Leadership.
Administration
How to be more efficient in managing my clinic?
Administrative management for income control. How to assess purchase frequency.
Average care time per patient.
How to establish the marginal cost per treatment?
How to design promotional plans if I don't know what I offer or how useful it is for me?
Positioning
Highlighting my business against the competition.
How do I want my current clients to idealize me?
How do non-customers see me?
How to know the opinion of my clients?
Marketing
Promotion tools.
How to set up a comprehensive marketing plan.
Building my brand
Loyalty
Lasting relationship between Professional-Patient.